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Shipping within the Netherlands and Belgium
For orders under an amount of 50 euros, €4.95 in shipping costs will be charged.
Free from €50 via Budbee.
From €50 via UPS €1.95.
Shipping to other countries
Rate on request.
Orders will be shipped with Budbee or UPS, depending on your chosen carrier. The shipping costs also depend on this.
Track and trace
Your order will be shipped within 5 working days. You will automatically receive an e-mail with track and trace code upon shipping. If you have not received a tracking code after 5 working days, please contact us: [email protected] or 085 773 1037.
Return or exchange
All sample sale products purchased in our webshop may only be exchanged or returned in our Zumo Outlet Rotterdam, within 14 days upon presentation of the original weborder.
Our other stores do not participate in this promo, so you can’t return or exchange here.
Do you want your money back? Return your product to our head office. Return costs for your account. Your return will be processed within 3 working days, after which the credited amount will be paid to your bank account within 5 working days or, when paid via Afterpay, will be deducted from the outstanding invoice. Exchange via the head office is not possible.
Of course, the product must be returned unused and in its original packaging, with all hangtags and labels.