Terms and conditions

Things to know

Choices for payment

Bank transfer

When ordering something you will receive a confirmation through e-mail which also serves as invoice. You will find the order number as well as our bank details on it. You may use these to transfer the invoice amount to our bank.

Credit Card

We accept all major credit cards.

Shipping

International orders will be shipped using PostNL or UPS depending on the destination and the weight of the parcel.
Shipping cost is also depending on this. Please contact us for delivery charges applying.
(Orders will not be processed until the carriage charge has been agreed with the customer).
We do not make any handling charges for goods purchased over the internet.

Exchange

Whatever you buy though our Webshop may be exchanged in one of our shops within 14 days after receipt on presentation of the original purchase invoice.
If you prefer so exchange can also be arranged through our Webshop. In that case you have to return the item on your cost within 7 days after receipt accompanied by the original purchase invoice. The item must be unused and in its original packing and with its original hangtags and labels. If you inform us about the size and colour of the item you want to replace it with, we will send you the new item free of charge.

Returning Items

As there is no possibility to examine or try on the items in advance of buying, items bought through our Webshop may be returned.
In that case you have to return the item on your cost within 14 days after receipt accompanied by the original purchase invoice. The item must be unused and in its original packing and with its original hangtags and labels.
Do not forget to mention all details of the account where the purchase sum must be transferred, we will then take care that the money will be refunded within 10 days after receipt of the return.
Please be informed that we will refund the purchase price and freight charges when you return the complete order.
Attention: In our shops we do not return money, we may only exchange for a voucher which can be used for future purchases.

In case you receive a damaged or wrong product we will change that without any cost for the right one. Freight charges caused will be on our account. In such case you will have to contact us within 2 days on: webshop@fittz.nl
For all questions regarding orders and delivery please contact us on webshop@fittz.nl or give us a ring on (+31) (0) 186 575266

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