In case you receive a damaged or wrong product we will change that without any cost for the right one. Freight charges caused will be on our account. In such case you please contact us within 2 days on: firstname.lastname@example.org. We will then respond to your complaint within 1 to 2 business days.
For complaints not related to a product, a mail can also be sent to the e-mail address above.
If you disagree with the solution or when we cannot work it out together, you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
For all questions regarding orders and delivery please contact us on email@example.com or give us a ring on (+31) (0) 78-8902728